Omni Insights

A deep dive consultancy service for omnichannel analytics

CSL’s Omni Insights solution is a deep dive consultancy service, mining your omnichannel data to give you the answers you are looking for when it comes to omnichannel analytics.

•    Which channels are working?

•    What is the link between channels?

•    How is my customer universe evolving?

•    Where do we need to invest?

•    How can we make our sales team more effective?

•    What does good look like?

•    How is my customer engagement evolving?

These are just some of the questions we can answer with our Omnichannel Insights consultancy service.

Our expert consultants will work with you to leverage data from your CRM (whether it be Veeva, OCE or any other solution) alongside any other omni data you have (bespoke web portals, etc.). We will apply advanced analytics techniques to mine your data and pull out the interesting trends and insights.

Our focus is on delivering actionable intelligence, enabling you to take your omnichannel performance and ROI to the next level.

No doubt you have been investing heavily in omnichannel over the past year. Now is the time to invest in measuring and monitoring the effectiveness of these channels. 

Whether it’s a one-off review or ongoing tracking you need, we are here to help.

Get in touch

To discuss getting more commercial value from your omnichannel data contact CSL now. You can call us on 01483 528302 or email us on

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