Rebate Management
Top 5 UK Pharma
A fragmented rebate process required streamlining to gain efficiencies
An existing client approached us to expand our service with them to rebate management. The initial requirement was to improve their system for processing, validating and managing rebate claims in order to avoid large, unvalidated payments. The scope was then extended to include pricing and contract management.
The client’s existing rebate process was resource intensive and fragmented. There was no holistic overview of the process within the organisation, with only a few individuals understanding their specific elements. This introduced a high risk of human error and compromised the certainty that rebates were being submitted and paid out correctly.
Pricing and contract management was complex and fragmented, and so our solution was expanded to address this too.
CSL implemented an innovative online platform to automate rebate management
Our solution started with an in-depth consultation and requirements gathering exercise. The outcome of this consultation provided detailed technical specifications for the revised process.
Following the consultation process, CSL developed a bespoke web-based solution. Rebate files were received from external sources and placed into holding areas.
From here, files were automatically processed, checked and authorised, resulting in an accurate output in the correct format for their finance system for payment.
What were the benefits for the client?
Feedback from the client was that our solution improved their rebate management processes through streamlining their data consolidation and introducing automation.
The built-in automation and data checking processes reduced the risk of human error and ensured that rebates and contracts could be processed accurately, with the client yielding identifiable financial benefits.