What do our Pharma BI clients think about us?

At CSL, we pride ourselves on the relationship we have with our Pharma BI clients. Customer feedback is very important to us, to ensure we do our up most to exceed our customers’ expectations.Every year we ask our Pharma BI clients to complete a client survey so we can collect their feedback, suggestions and overall opinion of CSL.Find out what our clients say about us and how we helped their businesses learn, adapt and excel.
Years of Experience
0 %
Of clients over 10 years old
net promoter score

CRM Manager, top 20 global pharma company.

‘The excellent analysis that CSL completed for us was a great help in designing the new DAIRS service and shaping our thoughts on how to monitor its effectiveness.’

Field Force Excellence Manager, Fortune Global 500 company.

'CSL delivers a class-leading solution to our sales and marketing teams ensuring we gain the maximum insights from our data.’

Business Information Analyst, top 5 medical equipment manufacturer.

‘CSL are always a pleasure to work with and are far more ‘customer friendly’ than other suppliers.’

Smith & Nephew Logo NHS Pharma Bi

Business Information Manager, Smith & Nephew.

'The team at CSL has really become an extended part of the Smith & Nephew BI team. They support our timelines, our complexity and also work with us to establish and realise our BI vision.’

NHS Pharma Bi

Project Manager, NHS Care Commissioning Group.

‘The excellent analysis that CSL completed for us was a great help in designing the new DAIRS service and shaping our thoughts on how to monitor its effectiveness.’

Data Visualisation Lead, top 10 Global Pharma

‘CSL is a great outfit and I feel we've worked better and closer with you than we have any other software/data vendor.’

Regional Business Intelligence Manager, Global BioPharma

'CSL demonstrated all the qualities we would look for in a partner: expertise with pharmaceutical data, highly collaborative and flexible in their approach and most importantly able to deliver on a complex projects where the goal posts frequently changed. Working with them has been an absolute pleasure and they come with my strongest recommendation.'

Director of Service Delivery, South West CCG.

‘Many thanks for this – we do recognise the worsening position that you identify. We have used your analysis, along with public health data and audits carried out by BCIS, to work with the trust on an improvement plan. We believe we have seen some change in 2014/15 and expect to see a bigger effect in 2015/16 as the improvement plan gets traction. I want to thank you for the input you have had to this piece of work.’

Senior Manager – IT, top 5 global pharma

‘CSL did work on the consolidation of Homecare data for one of our reporting systems. CSL has been a pleasure to deal with throughout the whole process – their team is proactive, professional and understand the business and they always meet their commitments. I would happily recommend CSL to anyone looking for help in this area.’

Senior Analyst, Business Intelligence. Global BioPharma

“CSL was among the top agencies I worked with on any project for 2021 owing to their ability to deliver quality quickly.”

Ecosystem Lead, Rheumatology. Top 50 UK Pharma Company

"Without exception, the support and expertise offered up by CSL has always been beyond expectation and on or ahead of time"

Ecosystem Lead, Dermatology. Top 50 UK Pharma Company

“It’s clear that your team are very passionate about what they do and this makes for a very enjoyable and efficient working relationship”

Business Insights Manager. Top 20 UK Pharma Company

“I have always been impressed at how easy it is to contact anyone at CSL and have an open conversation with them. This openness is different to other vendors I deal with”

Sales Force Effectiveness Director. Global BioPharma

“I think your level of partnership is what sets CSL apart. I especially appreciate the expertise you bring in understanding what we would like to do with the data we have and the fresh perspective you bring on how that can be achieved”

Business Analyst. Top 20 UK Pharma Company

"I would put more if I could here! CSL has been even more helpful than my own team. I know I can count on them for anything even beyond their initial role. A true valuable partner"