The digital transformation of the NHS

By Sanna Anjum, Senior Business Intellegence Analyst, CSL

The digital transformation of the NHS involves the integration of digital technology into all areas of the service, with an aim of changing how healthcare professionals can deliver value to patients. The infographic below charts the NHS Digitisation journey thus far.

A clear benefit of this transformation is using technology to help healthcare professionals communicate better and enable people to access the care they need quickly and easily. The NHS Long Term Plan outlines the ambitions for improvements across the next decade, however, because of the pandemic, NHS digitisation has accelerated.

The NHS Digital Services Open Data Dashboard presents information on the uptake of national health and care digital products and services; and the data quality for data sets that support product and service utilisation. With the number of GP appointments booked via the NHS App trending upwards and the number of repeat prescriptions ordered via the NHS App peaking in the last week of December 2022 at 528, 087 (+73% vs the previous year), it’s clear that public uptake is on the rise. Despite this, a key question remains around whether uptake will ever reach 100% – will deprivation and technical ability hinder the use of digital health and care products?

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